Frequently Asked Questions
Check out the list
Ticket Questions
Can I buy tickets when I get there?
No. All tickets must be pre purchased before the event. You will be asked to pick your day and time slot you would like to arrive. You may arrive up to 20 minutes before your allocated window.
Do I need to print my tickets?
Can I change the date or time of my ticket?”
If you purchased tickets for a date that you are not able to attend, your ticket will be honored for any other day we are open. If you’re running late we will put you into the next time slot. We will not turn you away, you will get in. If you have other ticket related issues, email us at tickets@heartstoppershaunt.com
Is there a kid’s price ticket?
This year, we are charging per car, so put whoever you want in there. As long as they have a seatbelt, you’re good!
Are there any refunds if it's too scary for me?
What about parking?
This is a Drive Through event only, please stay in your vehicles. The only parking that is allowed is near the food trucks/movie/music spot. You may park there and remain in your vehicle for up to 20 min while you enjoy your food and our spooky atmosphere. After that the rest of the event is Drive Through.
General Questions
When is the best time to visit?
This is a special event that will sell out. If you’re lucky enough to get a ticket, you will be good to go!
Is Heartstoppers scary?
What age is this for?
Who shouldn't come?
How late can we come and still get in?
This is a special event that will sell out. If you’re lucky enough to get a ticket, you will be good to go!
Haunt & Entertainment Questions
How long is the wait?
You may be on site for around 60-90 min, depending on crowds.
Will the actors touch me?
No, Social Distancing will be in effect.
Parking & Park Questions
Im Hungry? Food? Drinks?
Yes, there will be food vendors on site to enjoy before going into the Zombie LaserTag
Random Questions
Can I wear a costume?
As long as you stay in your car, you can wear whatever you like!
Are you open if it’s raining?
Yes.