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Frequently Asked Questions

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Ticket Questions

Can I buy tickets when I get there?

No. All tickets must be pre purchased before the event. You will be asked to pick your day and time slot you would like to arrive. You may arrive up to 20 minutes before your allocated window.

Do I need to print my tickets?
Printing at home is recommended. But if you have your smart phone, we can also scan them at the ticket booth.
Can I change the date or time of my ticket?”

If you purchased tickets for a date that you are not able to attend, your ticket will be honored for any other day we are open. If you’re running late we will put you into the next time slot. We will not turn you away, you will get in. If you have other ticket related issues, email us at tickets@heartstoppershaunt.com

Is there a kid’s price ticket?

This year, we are charging per car, so put whoever you want in there. As long as they have a seatbelt, you’re good!

Are there any refunds if it's too scary for me?
We have a ‘No Refunds’ policy.  You came to a haunted house to be scared, we did our job, therefor there is no reason for a refund.  If you buy a ticket but chicken out before entering the haunts, (it happens, a lot) your ticket can be used for entry another day.
What about parking?

This is a Drive Through event only, please stay in your vehicles. The only parking that is allowed is near the food trucks/movie/music spot. You may park there and remain in your vehicle for up to 20 min while you enjoy your food and our spooky atmosphere. After that the rest of the event is Drive Through.

General Questions

When is the best time to visit?

This is a special event that will sell out. If you’re lucky enough to get a ticket, you will be good to go!

Is Heartstoppers scary?
Yes, our haunts are very scary. We love the sound of your screams!
What age is this for?
Most everyone!  Some aspects of our show are extremely scary, so children 13 and under must be accompanied by an adult if they are going into our haunted houses.  You will know your children best. Use common sense, please.  Our actors will give the same level of scares to all ages.
Who shouldn't come?
You will be exposed to intense scenes, loud noises, fog machines, air blasts, strobe/flickering lights, and extended periods in total darkness.  Heartstoppers is not recommended for pregnant women, persons with heart, back or breathing problems, persons prone to seizures, young children, or cry babies!
How late can we come and still get in?

This is a special event that will sell out. If you’re lucky enough to get a ticket, you will be good to go!

Haunt & Entertainment Questions

How long is the wait?

You may be on site for around 60-90 min, depending on crowds.

Will the actors touch me?

No, Social Distancing will be in effect.

Parking & Park Questions

Im Hungry? Food? Drinks?

Yes, there will be food vendors on site to enjoy before going into the Zombie LaserTag

Random Questions

Can I wear a costume?

As long as you stay in your car, you can wear whatever you like!   

Are you open if it’s raining?

Yes. 

I have a weird question…
Please email us. We won’t judge.