Frequently Asked Questions
Can I buy tickets when I get there?
No. All tickets must be pre-purchased online before the event. You will pick the day and time for your visit. You may arrive up to 20 minutes before your allocated window.
Do I need to print my tickets?
We can scan the tickets if you have them on your smart phone, or you can print them before you come.
Can I change the date or time of my ticket?”
Yes, up to 4 hours before your allocated time slot. Follow the link in your email with the tickets and you will be able to login and select a new day or time. Note, that the new time you select must still have tickets available. The only tickets we offer onsite are add-on tickets to previous ticket holders. If you have any ticket related issues, email us at Tickets@heartstoppershaunt.com
Is there a kid’s price ticket?
Sorry, no. This event is not aimed at young children, so a child’s ticket is not something we offer. We do offer a 6 pack of General Admission tickets to be used for small groups or families, this does include a discount. See all ticket prices.
Are there any refunds if it's too scary for me?
What about parking?
We have plenty of parking. There is a $5 CASH ONLY parking fee collected at the gate.
Is Heartstoppers wheelchair accessible?
Yes. We do our best to be handicap accessible inside the attraction, there is an elevator to take you to all levels of the building. The outdoor haunts are on slightly rough terrain, but still accessible. If you require assistance, please check in with an HHH employee and they will help you through the houses.
Are food & drinks available?
Yes, we have food and beverages available for purchase in the outdoor Ghost Town. We also sell water and non-alcoholic sodas inside at our Merch Bar.
Haunt & Entertainment Questions
How long is the wait?
With the timed ticketing, you may expect to be with us from 90-120 minutes. Please note the Twisted Carnival games close at the end of the last time slot. So we recommend playing the games when you first arrive, if you are visiting us towards the end of the night.
Will the actors touch me?
No. We don’t touch you, you don’t touch us!
When is the best time to visit?
All tickets are pre-sold online by timeslot, and each timeslot has the same number of tickets available. So the crowds are pretty even no matter when you decide to come. We usually sell out many of the nights we’re open, however, so we recommend purchasing your tickets well ahead of the date you want to come.
Is Heartstoppers scary?
What age is this for?
Who shouldn't come?
How late can we come and still get in?
If you are running late, we will put you into the next group, no worries! If it’s the last window of the night and you are running late, log into the system and pick a new day/time. We do close after the last group has seen everything, so you will have a better time if you’re not being rushed out. Also note, the Twisted Carnival games close at the end of the last time slot. So we recommend playing the games when you first arrive, if you are visiting us towards the end of the night.
Can I wear a costume?
Yes, but please no oversized costumes, prop weapons or Halloween masks. And for your safety, please no high heels or open-toed shoes.
Are you open if it’s raining?
Yes, rain or shine. The majority of our haunts are inside and covered, we can handle a little rain, but feel free to bring an umbrella for the queue lines.
In the rare case where there is a dangerous storm and we deem it unsafe to be outside, tickets will be transferable to a different day.