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Frequently Asked Questions



Can I buy tickets when I get there?

No. All tickets must be pre-purchased online before the event. You will pick the day and time for your visit. You may arrive up to 20 minutes before your allocated window.

Do I need to print my tickets?

We can scan the tickets if you have them on your smart phone, or you can print them before you come.

Can I change the date or time of my ticket?”

Yes, up to 4 hours before your allocated time slot. Follow the link in your email with the tickets and you will be able to login and select a new day or time. Note, that the new time you select must still have tickets available. The only tickets we offer onsite are add-on tickets to previous ticket holders. If you have any ticket related issues, email us at Tickets@heartstoppershaunt.com

Is there a kid’s price ticket?

Sorry, no. This event is not aimed at young children, so a child’s ticket is not something we offer. We do offer a 6 pack of General Admission tickets to be used for small groups or families, this does include a discount.  See all ticket prices.

Are there any refunds if it's too scary for me?

We have a ‘No Refunds’ policy.  You came to a haunted house to be scared, we did our job, therefor there is no reason for a refund.  If you buy a ticket but chicken out before entering the haunts, (it happens, a lot) your ticket can be used for entry another day.

What about parking?

We have plenty of parking. There is a $5 CASH ONLY parking fee collected at the gate.

Park Questions

Is Heartstoppers wheelchair accessible?

Yes. We do our best to be handicap accessible inside the attraction, there is an elevator to take you to all levels of the building. The outdoor haunts are on slightly rough terrain, but still accessible. If you require assistance, please check in with an HHH employee and they will help you through the houses.

Are food & drinks available?

Yes, we have food and beverages available for purchase in the outdoor Ghost Town. We also sell water and non-alcoholic sodas inside at our Merch Bar.

Haunt & Entertainment Questions

How long is the wait?

With the timed ticketing, you may expect to be with us from 90-120 minutes. Please note the Twisted Carnival games close at the end of the last time slot. So we recommend playing the games when you first arrive, if you are visiting us towards the end of the night.

Will the actors touch me?

No. We don’t touch you, you don’t touch us!

General Questions

When is the best time to visit?

All tickets are pre-sold online by timeslot, and each timeslot has the same number of tickets available. So the crowds are pretty even no matter when you decide to come. We usually sell out many of the nights we’re open, however, so we recommend purchasing your tickets well ahead of the date you want to come.

Is Heartstoppers scary?

Yes, our haunts are very scary. We love the sound of your screams!

What age is this for?

Most everyone!  Some aspects of our show are extremely scary, so children 13 and under must be accompanied by an adult if they are going into our haunted houses.  You will know your children best. Use common sense, please.  Our actors will give the same level of scares to all ages.

Who shouldn't come?

You will be exposed to intense scenes, loud noises, fog machines, air blasts, strobe/flickering lights, and extended periods in total darkness.  Heartstoppers is not recommended for pregnant women, persons with heart, back or breathing problems, persons prone to seizures, young children, or cry babies!

How late can we come and still get in?

If you are running late, we will put you into the next group, no worries! If it’s the last window of the night and you are running late, log into the system and pick a new day/time. We do close after the last group has seen everything, so you will have a better time if you’re not being rushed out. Also note, the Twisted Carnival games close at the end of the last time slot. So we recommend playing the games when you first arrive, if you are visiting us towards the end of the night.

Random Questions

Can I wear a costume?

Yes, but please no oversized costumes, prop weapons or Halloween masks. And for your safety, please no high heels or open-toed shoes. 

Are you open if it’s raining?

Yes, rain or shine.  The majority of our haunts are inside and covered, we can handle a little rain, but feel free to bring an umbrella for the queue lines.
In the rare case where there is a dangerous storm and we deem it unsafe to be outside, tickets will be transferable to a different day.

I have a weird question…

Please email us. We won’t judge.