Frequently Asked Questions
Check out the list
Can I buy tickets when I get there?
Yes. We offer online and onsite sales. You can purchase your tickets at our ticket booth, with no fees if using cash. Small fee will be applied if using credit/debt card, both onsite and online. Purchasing online will save you time at our busy ticket booth; just walk up to our Online & Will Call ticket window. Please note that Group Sales can only be purchased online.
Do I need to print my tickets?
Can I change the date or time of my ticket?”
If you purchased tickets for a date that you are not able to attend, your ticket will be honored for any other day we are open. If the price has changed for your new date, you will have to pay the difference or be given a refund. (Oct 19th and 26th are slightly higher)
If you’re running late we will put you into the next timeslot. We will not turn you away, you will get in.
If you have other ticket related issues, email us at
Is there a kid’s price ticket?
Are there any refunds if it's too scary for me?
What about parking?
There is plenty of paved and lit parking. A cash only $5 parking fee per car is collected as a fundraiser for local Rancho Cordova non-profits. Depending on how busy we are that day, it might be a 5-8 minute walk from your car.
When is the best time to visit?
Is Heartstoppers scary?
What age is this for?
Who shouldn't come?
How late can we come and still get in?
How does the 30 min ticket window work?
The idea is to stagger when people get there, to minimize waiting times. Please try to arrive within your 30 minute time slot. If you’re running late we will put you into the next timeslot. We will not turn you away, you will get in.