Frequently Asked Questions
Can I buy tickets when I get there?
No. All tickets must be pre-purchased online before the event. You will pick the day and time for your visit. You may arrive up to 20 minutes before your allocated window.
Do I need to print my tickets?
We can scan the tickets if you have them on your smart phone, or you can print them before you come.
Can I change the date or time of my ticket?”
If you purchased tickets for a date that you are not able to attend, your ticket will be honored for any other day we are open. If you’re running late we will put you into the next time slot. We will not turn you away, you will get in. If you have other ticket related issues, email us at email@example.com
Is there a kid’s price ticket?
Sorry, no. Since this event is not aimed at young children, that is not something we offer. We do offer a 5- pack of General Admission tickets to be used for small groups or families, this does include a small discount. See all ticket prices.
Are there any refunds if it's too scary for me?
What about parking?
We have plenty of parking. There is a $5 CASH ONLY parking fee collected at the gate.
When is the best time to visit?
All tickets are pre-sold online by timeslot, and each timeslot has the same number of tickets available. So the crowds are pretty even no matter when you decide to come. We usually sell out many of the nights we’re open, however, so we recommend purchasing your tickets well ahead of the date you want to come.
Is Heartstoppers scary?
What age is this for?
Who shouldn't come?
How late can we come and still get in?
There will be no tickets sold on site, get your tickets early to get the good spots. Try to arrive at the beginning of your time block. If you’re running late, no worries, we will put you into the next group. If you’re arriving after the last time block, save them for another night, we will honor it.
Haunt & Entertainment Questions
How long is the wait?
You may be on site for around 60-90 min, depending on crowds.
Will the actors touch me?
No. We don’t touch you, you don’t touch us!
Are food & drinks available?
Yes, we have food available for purchase in the Carnival area every night, and sell non-alcoholic sodas and water.
Can I wear a costume?
Yes, but please no oversized costumes, prop weapons or Halloween masks. And for your safety, please no high heels or open-toed shoes.
Are you open if it’s raining?
Yes, rain or shine. The majority of our haunts are inside and covered, we can handle a little rain, but feel free to bring an umbrella for the queue lines.
In the rare case where there is a dangerous storm and we deem it unsafe to be outside, tickets will be transferable to a different day.