Frequently Asked Questions

Tickets

Can I buy tickets when I get there?

No. All tickets must be pre-purchased online before the event. You will pick the day and time for your visit. You may arrive up to 20 minutes before your allocated window.

Do I need to print my tickets?

We can scan the tickets if you have them on your smart phone, or you can print them before you come.

Can I change the date or time of my ticket?”

If you purchased tickets for a date that you are not able to attend, your ticket will be honored for any other day we are open. If you’re running late we will put you into the next time slot. We will not turn you away, you will get in. If you have other ticket related issues, email us at tickets@heartstoppershaunt.com

Is there a kid’s price ticket?

Sorry, no. Since this event is not aimed at young children, that is not something we offer. We do offer a 5- pack of General Admission tickets to be used for small groups or families, this does include a small discount. See all ticket prices.

Are there any refunds if it's too scary for me?

We have a ‘No Refunds’ policy. You came to a haunted house to be scared, we did our job, therefor there is no reason for a refund. If you buy a ticket but chicken out before entering the haunts, (it happens, a lot) your ticket can be used for entry another day.

What about parking?

We have plenty of parking. There is a $5 CASH ONLY parking fee collected at the gate.

General Questions

When is the best time to visit?

All tickets are pre-sold online by timeslot, and each timeslot has the same number of tickets available. So the crowds are pretty even no matter when you decide to come. We usually sell out many of the nights we’re open, however, so we recommend purchasing your tickets well ahead of the date you want to come.

Is Heartstoppers scary?

Yes, our haunts are very scary. We love the sound of your screams!

What age is this for?

Most everyone! Some aspects of our show are extremely scary, so children 13 and under must be accompanied by an adult if they are going into our haunted houses. You will know your children best. Use common sense, please. Our actors will give the same level of scares to all ages.

Who shouldn't come?

You will be exposed to intense scenes, loud noises, fog machines, air blasts, strobe/flickering lights, and extended periods in total darkness. Heartstoppers is not recommended for pregnant women, persons with heart, back or breathing problems, persons prone to seizures, young children, or cry babies!

How late can we come and still get in?

There will be no tickets sold on site, get your tickets early to get the good spots. Try to arrive at the beginning of your time block. If you’re running late, no worries, we will put you into the next group. If you’re arriving after the last time block, save them for another night, we will honor it.

Haunt & Entertainment Questions

How long is the wait?

You may be on site for around 60-90 min, depending on crowds.

Will the actors touch me?

No. We don’t touch you, you don’t touch us!

Park Questions

Are food & drinks available?

Yes, we have food available for purchase in the Carnival area every night, and sell non-alcoholic sodas and water.

Random Questions

Can I wear a costume?

Yes, but please no oversized costumes, prop weapons or Halloween masks. And for your safety, please no high heels or open-toed shoes.

Are you open if it’s raining?

Yes, rain or shine. The majority of our haunts are inside and covered, we can handle a little rain, but feel free to bring an umbrella for the queue lines.
In the rare case where there is a dangerous storm and we deem it unsafe to be outside, tickets will be transferable to a different day.

I have a weird question…

Please email us. We won’t judge.