Frequently Asked Questions
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Can I buy tickets when I get there?
No. All tickets must be pre purchased before the event. You will be asked to pick your day and time slot you would like to arrive. You may arrive up to 20 minutes before your allocated window.
Do I need to print my tickets?
Can I change the date or time of my ticket?”
If you purchased tickets for a date that you are not able to attend, your ticket will be honored for any other day we are open. If you’re running late we will put you into the next time slot. We will not turn you away, you will get in. If you have other ticket related issues, email us at firstname.lastname@example.org
Is there a kid’s price ticket?
Sorry, no. Since this event is not aimed at young children, that is not something we offer. We do offer a 4 pack of GA tickets to be used with small groups or families, this does include a small discount.
Are there any refunds if it's too scary for me?
What about parking?
We have plenty of parking. There is a $5 parking fee collected at the gate. Cash Only please.
When is the best time to visit?
All tickets are reservation only, and the amount of tickets available is the same each time block, so it really shouldn’t matter. This event will most likely sell out many of the nights, so as long as you have a ticket, you’re good to go!
Is Heartstoppers scary?
What age is this for?
Who shouldn't come?
How late can we come and still get in?
There will be no tickets sold on site, get your tickets early to get the good spots. Try to arrive at the beginning of your time block. If you’re running late, no worries, we will put you into the next group. If you’re arriving after the last time block, save them for another night, we will honor it.
Haunt & Entertainment Questions
How long is the wait?
You may be on site for around 60-90 min, depending on crowds.
Will the actors touch me?
No, Social Distancing will be in effect.
Parking & Park Questions
Yes, we sell non-alcoholic sodas and water to enjoy before or after the haunt.
Can I wear a costume?
Yes, but please no high heels or open toed shoes. And a halloween mask is not a Covid mask, so that doesn’t count.
Are you open if it’s raining?
Yes, rain or shine. The majority of our haunts are inside and covered, we can handle a little rain, but feel free to bring an umbrella for the queue lines.
In the rare case where there is a dangerous storm and we deem it unsafe to be outside, tickets will be transferable to a different day.